Estimated Net Promoter Score is
SolarCity Corporation is an American company that specializes in solar energy services. Headquartered in San Mateo, California, it is the largest solar energy services provider in the US. Among its primary services, the company designs, manufactures, permits, finances, sells, installs, maintains, and monitors solar energy systems and panels for residential, commercial and government applications. SolarCity sells renewable energy to customers at prices below utility rates, with a focus on reducing the cost of solar energy. The company has over 15,000 employees.
SolarCity has grown rapidly as well as the overall market in the United States, which has grown from 440 megawatts of solar panels installed in 2009 to 6,200 MW installed in 2014. The company has diversified in 2014 and 2015, with the aim of lowering costs and boosting sales. Currently, SolarCity installs more solar energy systems than any other company in the United States with just under 110,000 new installations in 2015. In 2015, SolarCity installed 870MW of solar power, approximately 28% of non-utility solar installation in the U.S. that year.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Engineering & Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If SolarCity Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of SolarCity Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of SolarCity Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.