Smith & Nephew SNATS, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

4

Smith & Wesson is a manufacturer of firearms in the United States. The corporate headquarters are based in Springfield, Massachusetts. Founded in 1852, Smith & Wesson's pistols and revolvers have become standard issue to police and armed forces throughout the world, in addition to their popularity among sport shooters.

Apart from firearms, Smith & Wesson has been known for the many types of ammunition it has introduced over the years, and many cartridges bear the company's name.

Quick facts about Smith & Nephew SNATS, Inc.

Key people P. James Debney (CEO), Jeffrey D. Buchanan (CFO), Leland A. Nichols (COO),
Total assets US$326.989 million (2013) US$261.674 million (2012)
Headquarters Springfield, Massachusetts, United States
Parent American Outdoor Brands Corporation
Products Firearms and law enforcement goods

Net Promoter Score for Top Brands compared with Smith & Nephew SNATS, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Health Care / Industrial Specialties is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Smith & Nephew SNATS, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Smith & Nephew SNATS, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Smith & Nephew SNATS, Inc.

We have estimated the Net Promoter Score of Smith & Nephew SNATS, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.