Smart Automobile is a German automotive company and division of Daimler AG, based in Böblingen, Germany. It ranges in microcars and subcompacts, primarily the Fortwo and Forfour with its primary assembly plants located in Hambach, France and Novo Mesto, Slovenia. Marketed in 46 countries in Asia, North and South America, Africa, Australia and Europe, production of the Fortwo had surpassed 1.7M units by early 2015.
The design concept for the company's automobiles began at Mercedes-Benz in the early-70s and late-80s. After brief backing by Volkswagen, the first model was released by Daimler-Benz in October 1998. Several variants on the original design have been introduced, with the original being the "Fortwo".
Smart derives from cooperation with Swatch and Mercedes: Swatch Mercedes ART. In its branding, the company lowercases its logotype and the logo incorporating a "c" and an arrow for "compact" and "forward thinking" respectively.
|Key people||Annette Winkler (CEO, 2010—present)|
|Founded||1994; 23 years ago (1994)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Food Chains is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Smart sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Smart with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Smart based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.