Simon Property Group, Inc. is an American commercial real estate company in the United States and the largest real estate investment trust. It is also the largest shopping mall operator in America.
The company is a fully integrated real estate company which operates from five retail real estate platforms: regional malls, Premium Outlet Centers, The Mills, community/lifestyle centers and international properties. It currently owns or has an interest in more than 325 properties comprising approximately 241,000,000 square feet of gross leasable area in North America and Asia. The company is headquartered in Indianapolis, Indiana and employs more than 5,000 people worldwide. It is publicly traded on the NYSE under the symbol SPG and is part of the S&P 100.
Simon Property Group has been the subject of several lawsuits and investigations regarding civil rights and discrimination.
|Subsidiaries||Simon Malls Premium Outlets The Mills Kravco (80%) Klépierre (29.8%)|
|Number of locations||United States Canada Japan Mexico South Korea Puerto Rico Malaysia|
|Traded as||NYSE: SPG S&P 100 Component S&P 500 Component|
|Founder||Melvin Simon Herbert Simon Fred Simon|
|Key people||David E. Simon (chairman and CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Real estate is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Simon Property Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Simon Property Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|marks & spencer||Consumer Brands / Grocery||-10|
|Golomt Bank||Financial Services / Banking||-11|
|Ziggo||Telecommunications / Other||-11|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
|US Airways||Travel and Hospitality / Airlines||-8|
|Tesco||Consumer Brands / Grocery||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|UPC||Telecommunications / Other||-13|
|ITV||Telecommunications / Cable/TV service||-13|
We have estimated the Net Promoter Score of Simon Property Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.