Silver Wheaton Corp Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


Silver Wheaton Corp. is a pure play silver mining company, the largest in the business of silver streaming. It produces over 26 million ounces and sells over 29 million ounces of silver mined by other companies as a by-product of their main operations.

In 2016 Silver Wheaton reported attributable production totaling 30.4 million ounces of Ag and 353,700 ounces of Au. The Company also reported record silver and gold sales for the year, generating net earnings of US$195 million on operating cash flows of $584 million.

In Q1 2017 Silver Wheaton reported attributable production totaling 6.5 million ounces of silver and 84,900 ounces of gold, equal to 12.5 million silver equivalent ounces. The Company reported net earnings for the quarter of $61 million or $0.14 per share.

Quick facts about Silver Wheaton Corp

Key people

Peter D. Barnes (CEO) Douglas M. Holtby chair Randy V. J. Smallwood pres

Traded as

TSX: SLW NYSE: SLW FWB: SII S&P/TSX 60 component


Silver Wheaton Ltd. Silverstone Resource

Total assets

US$4,389,844 mil (Dec 2013)37.6%

Total equity

US$3,366,546 mil (Dec 2013)8.3%

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Silver Wheaton Corp's estimated NPS of 14 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Precious Metals is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Silver Wheaton Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Silver Wheaton Corp with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

What is Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues. is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Silver Wheaton Corp

Company Industry Score
KFC Consumer Brands / Fast Food 14
Liberty Mutual Insurance / Health and Life Insurance 14
Lidl Consumer Brands / Grocery 14
Netflix Consumer Brands / Entertainment 13
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
MTV Consumer Brands / Entertainment 12
DirecTV Telecommunications / Cable/TV service 12

We have estimated the Net Promoter Score of Silver Wheaton Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.