Estimated Net Promoter Score is
Silicon Laboratories, Inc. is worldwide fabless semiconductor company headquartered in Austin, Texas, United States. Silicon Labs provides silicon, software and solutions for a smarter, more connected world. Their award-winning technologies are shaping the future of the Internet of Things, Internet infrastructure, industrial automation, consumer and automotive markets.
Silicon Labs was founded in 1996 and pioneered RF and CMOS integration, developing the first CMOS RF synthesizer for mobile phones. Since the company’s inception, Silicon Labs has focused on connectivity solutions, starting with PC modems and most recently as a leading provider of solutions for the Internet of Things, wireless SoCs, timing devices, low-power sensors, and broadcast solutions. The company’s software stack solutions include firmware libraries, protocol-based software, and the Simplicity Studio development platform.
Silicon Labs has shipped more than 7 billion devices worldwide and has more than 1,500 patents issued and pending. Based in Austin, Texas, Silicon Labs has approximately 1,250 employees worldwide and sales, research and development offices located throughout the United States, Europe, and Asia. Silicon Labs’ customers include Samsung, Huawei, LG, Cisco, Alcatel, Harman Becker, and Technicolor.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Silicon Laboratories, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Silicon Laboratories, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Silicon Laboratories, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.