Estimated Net Promoter Score is
Sigma Designs is an American public corporation that designs and builds high-performance system-on-a-chip semiconductor technologies for Internet-based set-top boxes, DVD players/recorders, high-definition televisions, media processors, digital media adapters, portable media players and home connectivity products. In addition to platform processing and home network hardware, Sigma Designs also offers engineering support services and customized integrated circuit development.
The company develops products for the following connected media platforms: IPTV, HDTVs, multimedia players, digital media adapters, portable media players, and home networking products, such as HomePlug AV, HomePNA and G.hn. Sigma Designs owns the intellectual property and is one of two chip makers for the Z-Wave home control technology. Sigma has alliances with other technology companies, including Microsoft, and their products are found in stand-alone full HD multimedia players.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sigma Designs, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sigma Designs, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Sigma Designs, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.