Siemens AG is a German conglomerate company headquartered in Berlin and Munich and the largest manufacturing and electronics company in Europe with branch offices abroad.
The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the company. The company is a prominent maker of medical diagnostics equipment and its medical health-care division, which generates about 12 percent of the company's total sales, is its second-most profitable unit, after the industrial automation division. The company is a component of the Euro Stoxx 50 stock market index. Siemens and its subsidiaries employ approximately 362,000 people worldwide and reported global revenue of around €75.6 billion in 2015 according to their annual report. The von Siemens family remain the largest shareholder with a stake of 6.9% percent, based on a market cap of €112billion, the Siemens family holds €7,7 billion worth of common stock in the company and received €201million in dividends in 2016.
|Divisions||Process Industries and Drives, Digital Factory, Energy Management, Healthineers, Mobility, Power and Gas, Power Generation Services, Wind Power and Renewables, Building Technologies|
|Products||Power generation technology, industrial and buildings automation, medical technology, railway vehicles, water treatment systems, fire alarms, PLM software|
|Key people||Joe Kaeser (President and CEO since August 1, 2013)Gerhard Cromme (Chairman of the Supervisory Board)|
|Founded||12 October 1847; 169 years ago (1847-10-12) Berlin, Kingdom of Prussia|
|Services||Business services, financing, project engineering and construction|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Siemens sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Siemens with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Siemens based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.