Showtime is an American premium cable and satellite television network that serves as the flagship service of the Showtime Networks subsidiary of CBS Corporation, which also owns sister services The Movie Channel and Flix. Showtime's programming primarily includes theatrically released motion pictures and original television series, along with boxing and mixed martial arts matches, occasional stand-up comedy specials and made-for-TV movies.
The Showtime brand is used by a number of channels and platforms around the world, but primarily refers to the group of eight multiplex channels in the United States. As of July 2015, Showtime's programming is available to approximately 28.693 million television households. The channel and its corresponding networks are headquartered at Paramount Plaza on the northern end of New York City's Broadway district.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Brands / Entertainment is 19.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Showtime sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Showtime with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Showtime||Consumer Brands / Entertainment||11|
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|TD Bank||Financial Services / Banking||10|
|DirecTV||Telecommunications / Cable/TV service||12|
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|MTV||Consumer Brands / Entertainment||12|
|Yahoo!||Consumer Brands / Internet||9|
|Lyft||Travel and Hospitality / Car Rental||9|