ShoreTel, Inc. is a telecommunications vendor providing unified communications for business.
Its headquarters are in Sunnyvale, California with regional headquarters in the United Kingdom, Germany, Spain, India and Australia.
ShoreTel was co-founded in September 1996 as Shoreline Communications by Edwin J. Basart and Mike Harrigan, both of whom were co-founders of Network Computing Devices. First products were shipped in 1998. The company changed its name to ShoreTel in April 2004 and was registered in Delaware on June 22, 2007.
Their initial public offering on July 3, 2007, raised about $75 million, as they were listed with the symbol SHOR on NASDAQ.
On October 21, 2010 ShoreTel announced the acquisition of Santa Clara, California based enterprise mobility provider, Agito Networks for approximately $11.4 million.
On February 1, 2012 ShoreTel announced they were in the process of purchasing M5 Networks for $146 million. The acquisition was completed in March 2012. M5 services were branded as ShoreTel Sky within the cloud division of ShoreTel. Since the acquisition, new services were introduced, including integrated instant messaging and conferencing.
|Key people||Don Joos, CEO Mike Healy, CFO Bharath Oruganti, SVP Eugenia Corrales, SVP|
|Headquarters||Sunnyvale, California, United States|
|Revenue||approx. $300 million|
|Number of employees||approx. 975 (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If ShoreTel, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of ShoreTel, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of ShoreTel, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.