Estimated Net Promoter Score is
Shiloh Rifle Manufacturing Company is a firearms manufacturer located in Big Timber, Montana, United States.
The company produces a line of reproductions of various historical black-powder rifles, including the legendary 1874 Sharps Rifle, featured in the 1990 Western film Quigley Down Under, starring Tom Selleck.
Shiloh Sharps Rifle began production in 1983. Previously, the Sharps rifle reproductions were manufactured by Shiloh Products Inc. founded by Len Mulé of Garfield, New Jersey, in partnership with Wolfgang Droge, who owned Drovel Tool Company of Farmingdale, New York, from 1976 to 1983. Len Mulé was responsible for all early drawings and mechanical drawings and prototype work on the Model 1863 and truly deserves the full credit for as the second founder of Sharps and its re-introducing into the modern era.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Shiloh Industries, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Shiloh Industries, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Shiloh Industries, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.