The Sherwin-Williams Company is an American Fortune 500 company in the general building materials industry. The company, with headquarters in Cleveland, Ohio, primarily engages in the manufacture, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers primarily in North and South America and Europe. The company is mostly known through its Sherwin-Williams Paints line. On March 20, 2016, Sherwin-Williams announced the acquisition of Valspar for approximately $9 billion.
|Subsidiaries||Dutch Boy Duron MAB Paints Minwax Krylon Purdy Bestt Liebco Thompson's H&C Pratt & Lambert Martin-Senour Columbia Paint & Coatings Frazee Paint|
|Key people||Christopher M. Connor (Executive Chairman) John G. Morikis (CEO and President) Sean Hennessy (CFO)|
|Brands||Easy Living (Sears and Kmart only) Weatherbeater (Sears and Kmart only)|
|Divisions||Retail Stores Diversified Brands Automotive Finishes Chemical Coatings|
|Founded||Cleveland, Ohio, United States (1866 (1866))|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sherwin-Williams sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sherwin-Williams with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Sherwin-Williams based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.