Vi is a national developer, owner and manager of high-end retirement communities across the United States. It is a privately held corporation founded in 1987 by its former Chairman, Penny Pritzker. As of September 2012, the company houses over 4,000 residents and employed 2,621 workers. Senior Housing Properties Trust purchased Vi's rental portfolio in December 2011.
After serving for 25 years, Pritzker left Vi in early January, 2012, to focus on her new investment firm. Pritzker family business interests continue to own the company.
Vi is a distinct business entity from Hyatt hotels and Global Hyatt Corporation.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Senior Housing Properties Trust sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Senior Housing Properties Trust with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Senior Housing Properties Trust based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.