SecureWorks Inc. is a United States-based subsidiary that provides information security services, protecting its customers' computers, networks and information assets from malicious activity such as cybercrime. The company has approximately 4,400 customers across 61 countries, ranging from Fortune 100 companies to mid-sized businesses in a variety of industries. It became part of Dell in February 2011 and branched off to become a public organization in April 2016. It is still majority-owned by Dell.
| Key people | Michael R. Cote (President & CEO) Stacie Hagan (Chief People Officer) Kevin Hanes (Chief Operating Officer) George Hanna (Chief Legal Officer) Barry Hensley (Chief Threat Intelligence Officer) Wayne Jackson (Chief Financial Officer) Jon R. Ramsey (Chief Technology Officer) Jason Capitel (Chief Revenue Officer) Rob Scudiere (Senior Vice President of Engineering, Chief Information Officer) |
|---|---|
| Services | Managed IDS/IPS Network IPS with iSensor Firewall Management Firewall Audit Next Generation Firewall Managed UTM Web App Firewall Host IPS Security Monitoring Log Monitoring Log Retention SIM On-Demand Vulnerability Management Web App Scanning PCI Scanning Threat Intelligence Email Security Web Security Services Consulting |
| Area served | North America Europe Middle East Asia Africa South America |
| Industry | Managed Security Service |
| Headquarters | Atlanta, Georgia, U.S. |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If SecureWorks Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of SecureWorks Corp. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of SecureWorks Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.