Sears Hometown and Outlet Stores, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

5

Sears Hometown and Outlet Stores Inc. is a retailer that sells home appliances, lawn and garden equipment, apparel, mattresses, sporting goods and tools. The company has four subsidiary store formats: Sears Hometown, Sears Outlet, Sears Hardware and Appliance, and Sears Home Appliance Showrooms. Sears Hometown and Outlet Stores is based in Hoffman Estates, Illinois. Sears Hometown and Outlet Stores was founded on April 23, 2012. The company was spun off from Sears Holdings in 2012.

Quick facts about Sears Hometown and Outlet Stores, Inc.

Subsidiaries

Sears Appliance and Hardware, Sears Home Appliance Showrooms, Sears Hometown and Sears Outlet

Headquarters

Hoffman Estates, Illinois

Key people

Will Powell (CEO)

Founded

April 23, 2012

Traded as

NASDAQ: SHOS

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Sears Hometown and Outlet Stores, Inc.'s estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Department / Specialty Retail Stores is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Sears Hometown and Outlet Stores, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Sears Hometown and Outlet Stores, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Sears Hometown and Outlet Stores, Inc.

Company Industry Score
Disney TV Consumer Brands / Entertainment 5
Mastercard Financial Services / Credit cards 5
EE Telecommunications / Wireless Carrier 5
Freeview Telecommunications / Cable/TV service 5
Goldman Sachs Financial Services / Banking 5
Sprint Telecommunications / Wireless Carrier 5
NatWest Personal Banking Financial Services / Banking 5
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of Sears Hometown and Outlet Stores, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.