SeaChange International is a multinational company headquartered in Acton, Massachusetts that provides multi-screen video products and services that facilitate the aggregation, licensing, management, and distribution of video programs and television advertisements to cable system operators, telecommunications companies, mobile communications providers and media companies worldwide.
|Products||Video on demand TV Everywhere Enterprise software|
|Industry||Telecommunication Cable television headend|
|Founded||Acton, Massachusetts, 1993|
|Revenue||US$ 146.319 million (2014)|
|Operating income||US$ 8.4 million (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Radio And Television Broadcasting And Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If SeaChange International, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of SeaChange International, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
|ESPN||Consumer Brands / Entertainment||2|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of SeaChange International, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.