FICO, originally Fair, Isaac and Company, is a data analytics company based in San Jose, California focused on credit rating services. It was founded by Bill Fair and Earl Isaac in 1956. Its FICO SCORE, a measure of consumer credit risk, has become a fixture of consumer lending in the United States.
In 2013, lenders purchased more than 10 billion FICO SCOREs and about 30 million American consumers accessed their SCOREs themselves.
|Key people||William Lansing, CEO Bill Fair, co-founder Earl Isaac, co-founder|
|Founded||1956 (as Fair, Isaac, and Company)|
|Traded as||NYSE: FICO S&P 400 Component|
|Revenue||US$881.36 million (2016)|
|Net income||US$109.45 million (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Other is 46.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If SCORE sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of SCORE with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Lowell Group||Financial Services / Other||38|
|LDM Global||Service Providers (B2B) / Car Manufacturers||38|
|ING Direct Australia||Financial Services / Banking||38|
|American Stock Transfer||Financial Services / Other||38|
|Delta air lines||Travel and Hospitality / Airlines||38|
|eBay||Consumer Brands / Retail/E-tail||38|
|Johnnie Walker||Consumer Brands / FMCG||38|
|Cisco||Technology / Other||38|
|Broadridge||Financial Services / Other||38|
|Verizon FiOS||Telecommunications / Internet Service Provider||38|
We have estimated the Net Promoter Score of SCORE based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.