Estimated Net Promoter Score is
Science Applications International Corporation is an American company headquartered in Tysons Corner, Virginia that provides government services and information technology support. The original SAIC was created in 1969 by J. Robert Beyster. Then on September 27, 2013, it spun off a $4 billion unit which retained its name, while the parent company changed its name to Leidos. Following the split, Anthony J. Moraco was appointed CEO of SAIC, and John P. Jumper was appointed CEO of Leidos. The primary motivation for the spinoff was the conflicts of interest provisions in the Federal Acquisition Regulations which prevented the company from bidding on some new contracts because of existing contracts.
On May 4, 2015, SAIC acquired Scitor Holdings, Inc. for $790 million to expand their presence in the intelligence industry through classified contracts, cleared personnel, and a robust security infrastructure. Scitor was previously owned by Leonard Green & Partners, L.P., a private equity firm.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Information Technology Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Science Applications International sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Science Applications International with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Science Applications International based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.