Scholastic Corporation Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

11

Scholastic Corporation is an American multinational publishing, education and media company known for publishing, selling, and distributing books and educational materials for schools, teachers, parents, and children. Products are distributed to schools and districts, to consumers through the schools via reading clubs and fairs, and through retail stores and online sales. The business has three segments: Children Book Publishing & Distribution, Education, and International. Scholastic holds the perpetual U.S. publishing rights to Harry Potter and The Hunger Games book series. Scholastic is the world's largest publisher and distributor of children's books and a leader in print and digital educational materials for pre-K to grade 12.

In addition to Harry Potter and The Hunger Games, the company is known for its school book clubs and book fairs, classroom magazine Scholastic News, and popular book series: Clifford the Big Red Dog, Goosebumps, The Magic School Bus, Captain Underpants, Animorphs, and I Spy. Scholastic also publishes instructional reading and writing programs, and offers professional learning and consultancy services for school improvement. Clifford the Big Red Dog serves as the mascot for Scholastic.

Quick facts about Scholastic Corporation

Founded

October 22, 1920; 96 years ago (1920-10-22) (as Scholastic Publishing Company) Wilkinsburg, Pennsylvania, U.S.

Publication types

Books, Magazines, pre-K to grade 12 instructional programs, classroom magazines, films, television

Key people

Richard Robinson, CEO, President & Chairman; Maureen O'Connell, Exec. VP CFO & CAO

Headquarters location

557 Broadway, New York City, New York 10012

Location

557 Broadway, New York City, New York 10012

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Scholastic Corporation's estimated NPS of 11 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Books is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Scholastic Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Scholastic Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

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MTV Consumer Brands / Entertainment 12
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We have estimated the Net Promoter Score of Scholastic Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.