Schlumberger Limited is the world's largest oilfield services company. Schlumberger employs approximately 100,000 people representing more than 140 nationalities working in more than 85 countries. Schlumberger has four principal executive offices located in Paris, Houston, London, and the Hague.
Schlumberger is incorporated in Willemstad, Curaçao as Schlumberger N.V. and trades on the New York Stock Exchange, Euronext Paris, the London Stock Exchange, and SIX Swiss Exchange. Schlumberger is a Fortune Global 500 company, ranked 287 in 2016, and also listed in Forbes Global 2000, ranked 176 in 2016.
|Headquarters||Principal executive offices: Paris, France Houston, Texas, US London, UK The Hague, Netherlands; Legal domicile: Willemstad, Curaçao, Kingdom of the Netherlands|
|Traded as||NYSE: SLB S&P 100 component S&P 500 component Fortune 500|
|Founder||Conrad and Marcel Schlumberger|
|Industry||Oilfield services & equipment|
|Revenue||US$ 35.47 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oilfield Services / Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Schlumberger N.V. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Schlumberger N.V. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Schlumberger N.V. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.