ScanSource logo ScanSource Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


ScanSource, Inc. is an international distributor of specialty technology products, particularly those for businesses such as point-of-sale systems, barcode scanners and video and audio conferencing solutions. It offers MobilETC, which provides training for mobility products to IT departments. As of 2014 it was a Fortune 1000 corporation.

Quick facts about ScanSource

Traded as NASDAQ: SCSC S&P 600 Component
Headquarters Greenville, SC, United States
Revenue US$ 2.913 billion (2014)
Operating income US$ 121.8 million (2014)
Total assets US$ 1.335 billion (2014)

Net Promoter Score for Top Brands compared with ScanSource

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Wholesalers: Electronics and Office Equipment is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If ScanSource sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of ScanSource with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to ScanSource

We have estimated the Net Promoter Score of ScanSource based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.