Sanmina Corporation is a global electronics manufacturing services provider headquartered in San Jose, California that serves original equipment manufacturers in technology-related industries such as communications and computer hardware. Sanmina has nearly 80 manufacturing sites. The company is one of the world’s largest independent manufacturers of printed circuit boards and backplanes. The company features in the Fortune 500 list, ranked at 432. It holds a rank in the list for the 15th year.
|Key people||Jure Sola, chairman and chief executive officer; Bob Eulau, executive vice president and chief financial officer|
|Headquarters||San Jose, California, United States|
|Industry||Electronics Manufacturing Services|
|Traded as||NASDAQ: SANM S&P 600 Component|
|Revenue||US$6.215 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sanmina sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sanmina with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Sanmina based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.