The following is a list of companies based in San Francisco, California. Fortune 500 rankings are indicated in parentheses, based on the list of the Fortune 500 companies in 2008.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Healthcare / Hospitals and Care institutions is 75.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If San Francisco Sport and Spine Physical Therapy sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of San Francisco Sport and Spine Physical Therapy with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Springleaf Holdings (LEAF)||Financial Services / Credit cards||76|
|UKFast||Technology / Software||75|
|Cornerstone Credit Union League||Financial Services / Brokerage and investments||75|
|Gusto||Service Providers (B2B)||75|
|ADAR IT||Technology / Hardware||75|
|Bonobos||Consumer Brands / Retail/E-tail||75|
|USAA||Financial Services / Banking||75|
|ZOOM INTERNATIONAL||Technology / Software||77|
|PetMeds||Healthcare / Phamaceuticals||77|
|Balboa Capital||Financial Services / Banking||77|
We have estimated the Net Promoter Score of San Francisco Sport and Spine Physical Therapy based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.