Estimated Net Promoter Score is
Royal Gold is a precious metals company with royalty claims on gold, silver, copper, lead and zinc at mines in over 20 countries. Over half of the developmental properties it has interests in are producing however most have not passed the exploration stage. Not all contracts are the same, some like the one it has with Thompson Creek Metals regarding a quarter of the gold produced at Mount Milligan lasts the length of the mine's life while others like Taparko in West Africa which ranges depending on the price of gold and the one in Pascua Lama and Taparko.
The royalties are either bought or acquired through project financing arrangements. Similar to silver streaming companies, royalty companies are not exposed to the operational risks associated with mining. Royal Gold's business has over a short period of time become more internationalized and diversified. In 2010 40% of revenue came from the USA compared to 79% in 2008; Canada down to 4% from 27% in 2008 however most assets in Canada are in the developmental phase while Africa nearly tripled to 29%.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Precious Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Royal Gold, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Royal Gold, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Royal Gold, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.