Roundy's Supermarkets is a supermarket chain with 166 stores and 99 pharmacies in Wisconsin and Illinois. Based on fiscal year 2012 sales, Roundy's was the 37th largest grocery store chain and the 89th largest retailer in the United States. As of December 2015, Roundy's became a subsidiary of The Kroger Company of Cincinnati, Ohio.
Roundy's operates under the banners of Pick 'n Save,[when?] and Mariano's Fresh Market.
Roundy's operates food production facilities in Kenosha, Wisconsin and other locations, and has two main distribution centers, in Mazomanie and Oconomowoc, Wisconsin.
The company began trading on the New York Stock Exchange on February 8, 2012, and ceased trading on December 18, 2015, when it became a subsidiary of the The Kroger Company.
|Products||Bakery, dairy, deli, frozen foods, general grocery, meat, pharmacy, produce, seafood, snacks|
|Key people||Robert A. Mariano, President & CEO Michael P. Turzenski, EVP & CFO|
|Revenue||USD 3.8 billion (2011)|
|Owner||The Kroger Company|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Food and Drug Stores is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Roundy's sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Roundy's with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Roundy's based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.