Ross Stores, Inc., is an American chain of "off-price" department stores headquartered in Dublin, California, officially operating under the brandname, Ross Dress for Less. It is the second-largest off-price retailer in the USA, behind TJX Companies.
As of August 2015 Ross operates 1,254 stores in 33 U.S. states, the District of Columbia and Guam, covering much of the country, but with no presence in New England, New York, northern New Jersey, Alaska, and areas of the Midwest.
|Products||Clothing, footwear, bedding, furniture, jewelry, beauty products, and housewares.|
|Founded||1950; 67 years ago (1950) Pacifica, California, U.S.|
|Traded as||NASDAQ: ROST NASDAQ-100 Component S&P 500 Component|
|Revenue||US$11.94 billion (FY 2015)|
|Operating income||US$1.61 billion (FY 2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Specialty Retailers: Apparel is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ross Stores sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ross Stores with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Ross Stores based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.