Roper Technologies, Inc. is an American diversified industrial company that produces engineered products for global niche markets. The company is headquartered in Sarasota, Florida.
Roper provides a wide range of products and services to customers in over 100 countries. The company has four main business lines: Industrial Technology, Radio Frequency Technology, Scientific and Industrial Imaging, and Energy Systems and Controls. Roper joined the Russell 1000 index in 2004, and has annual revenues of more than US$1.7 billion, as of 2006.
George D. Roper founded the company in the late 19th century, primarily as a manufacturer of home appliances, pumps, and other industrial products. Roper initiated a corporate acquisition program, supported by an initial public offering, in 1992.
In 2001, Brian Jellison, a former executive of General Electric and Ingersoll-Rand, joined Roper as Chief Executive Officer. The previous holding company business strategy has been replaced with an operating company model. Since 2001 Roper has completed acquisitions accounting for over half its revenues, establishing the company in global growth markets, such as radio frequency identification and water.
|Total assets||US$ 8,184.981 million (2013) US$ 7,071.104 million (2012)|
|Products||optical coatings, spectroscopy instrumentation, CCD cameras|
|Total equity||US$ 4,213.05 million (2013) US$ 3,687.726 million (2012)|
|Operating income||US$ 842.361 million (2013) US$ 757.587 million (2012)|
|Net income||US$ 538.293 million (2013) US$ 483.36 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Scientific,Photographic and Control Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Roper Technologies sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Roper Technologies with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of Roper Technologies based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.