Estimated Net Promoter Score is
Rogers Corporation is an American specialty materials company with headquarters located in Rogers, Connecticut. Recently, the company announced plans to move the corporate headquarters from Connecticut to Arizona in 2017-2018 to facilitate greater access to business and technology centers on the west coast.
In 1832, Peter Rogers founded the company, which started out as a materials manufacturer for the textile industry. Rogers is known as one of the oldest public companies in America, and has a great standing of innovation and collaborative problem solving with its customers. Originally a paperboard manufacturing company, Rogers has formed into a major global materials technology leader, creating a variety of high-technology devices and systems. Rogers, as of 2014, has 2,800 full-time employees both in the U.S. and around the world in Japan, Taiwan, Singapore, Korea, China, Germany and Belgium. Rogers Corporation has three core business segments, Advanced Connectivity Solutions, Elastomeric Material Solutions and Power Electronics Solutions.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Major Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Rogers Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Rogers Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Rogers Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.