ROFIN-SINAR Technologies Inc. is a US company based in Plymouth, Michigan, that develops, manufactures and sells laser sources and laser-based solutions for industrial material processing.
Since 1996, ROFIN-SINAR Technologies’ shares have traded on the NASDAQ Stock Exchange. In addition, in July 2001, RSTI was listed on the German "Prime Standard" segment of the Frankfurt Stock Exchange under the ISIN US7750431022.
With its wide range of laser sources, including CO2 lasers, fiber lasers, solid-state, diode and various q-switch lasers, ROFIN is one of the market leaders in laser technology worldwide.
In the recent proxy contest between Rofin and SilverArrow the two leading proxy firms are supporting the SilverArrow proposals. The March 17, 2016 stockholders meeting will be a cornerstone for the companies future development.
| Key people | Thomas Merk (CEO), Ingrid Mittelstädt (CFO) |
|---|---|
| Headquarters | Plymouth, Michigan, United States |
| Revenue | US$ 519.643 million (2015) |
| Net income | US$ 41.258 million (2015) |
| Industry | Industrial Lasers |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Industrial Machinery / Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Rofin-Sinar Technologies, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Rofin-Sinar Technologies, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Rofin-Sinar Technologies, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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