The City of Glenwood Springs is the Home Rule Municipality that is the county seat and the most populous municipality of Garfield County, Colorado, United States. Glenwood Springs is located at the confluence of the Roaring Fork River and the Colorado River, threading together the Roaring Fork Valley and a series of smaller towns up and down the Colorado River. As of the 2010 census it had a population of 9,614.
Glenwood Springs is best known as a historic destination for vacationers with diverse natural amenities, most particularly hot springs, but gentrification and development have introduced modern cultural, dining, and recreational activities as well. It is also home to two of the campuses and the administrative offices of the Colorado Mountain College system.
Glenwood Springs in 2015 was named the "Most Vibrant Small Town Arts Environment in the United States" by Southern Methodist University and the 5th Best Place to Live in America by Outside magazine. It was named the "Most Fun Town in America" by Rand McNally and USA Today in 2011.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Education is 54.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If River Valley Ranch sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of River Valley Ranch with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of River Valley Ranch based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.