Ringcentral, Inc. logo Ringcentral, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-3

RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Charlotte, NC; Toronto, Canada; Singapore; Manila, Philippines; Xiamen, China; St. Petersburg, Russia; Boca Raton, Florida and Odessa, Ukraine.

RingCentral CEO Vlad Shmunis founded the company in 1999. RingCentral investors included Doug Leone, Sequoia Capital, David Weiden, Khosla Ventures, Rob Theis, Scale Venture Partners, Bobby Yerramilli-Rao, Hermes Growth Partners and DAG Ventures. It completed its IPO in 2013.

Quick facts about Ringcentral, Inc.

Products RingCentral Office RingCentral Mobile RingCentral Fax
Industry Cloud computing based business phone systems
Headquarters 20 Davis Drive Belmont, California 94002
Website www.ringcentral.com
Key people Vlad Shmunis, CEO

Net Promoter Score for Top Brands compared with Ringcentral, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / EDP Services is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Ringcentral, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Ringcentral, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Ringcentral, Inc.

We have estimated the Net Promoter Score of Ringcentral, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.