Republic Wireless is an American mobile virtual network operator that sells low cost mobile phone service which defaults to Wi-Fi and falls back to Sprint's and T-Mobile's cellular network. It is based in Raleigh, North Carolina. In May 2016, it added a second cellular network, T-Mobile. Created in January 2010 as a subsidiary of Bandwidth.com, the company announced it would provide a monthly subscription of $19 per month for wireless service with unlimited calling, texting, and data on a "Hybrid Calling" system.
Republic Wireless began beta service on November 8, 2011 with the LG Optimus S and later the Motorola Defy XT in July 2012. On November 19, 2012, Republic Wireless ended its private beta and transitioned to an open, public beta.
On November 14, 2013, Republic officially came out of its Beta testing period and began offering the Moto X for $299 with four new service plans starting at $5 per month.
On March 13, 2014, Republic officially announced the release of their next phone the Moto G which will be priced at $149 for the 8GB and $179 for the 16GB version. The Moto G was released for sale on April 17, 2014. Unlike Moto X which offers four service plans, Moto G offers only three service plans. On October 15, 2014, Republic released the Moto E pricing it at $99. On November 26, 2014, Republic announced that they would be offering the 16 GB second generation Moto X for $399 beginning December 10 2014. In July 2016, it adds a new line of Samsung, LG, and Huawei phones to its Motorola line.
|Key people||Chris Chuang, CEO Jim Mulcahy, President|
|Headquarters||Raleigh, North Carolina, United States|
|Founded||January 2010; 7 years ago (2010-01)|
|Area served||Continental United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Wireless Carrier is 28.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Republic Wireless sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Republic Wireless with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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