Rentech, Inc. is a Los Angeles, California, based United States company that owns and operates wood fiber processing and nitrogen fertilizer manufacturing businesses. It provides wood chipping and wood pellet services through a subsidiary Fulghum Fibres, Inc. and sells nitrogen fertilizer through Rentech Nitrogen Partners, L.P. In addition, Rentech owns the intellectual property for a number of energy technologies, such as Rentech–SilvaGas Gasification Process and Fischer–Tropsch process based Rentech Process.
|Subsidiaries||Fulghum Fibres New England Wood Pellet Rentech Nitrogen Partners (~60%) Rentech Graanul (40%)|
|Key people||Kieth B. Forman (CEO, President, Director)|
|Products||wood chips wood pellets nitrogen fertilizer|
|Headquarters||Los Angeles, California, United States|
|Industry||Wood Fertilizers Bioenergy|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Agricultural Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Rentech, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Rentech, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Time Warner Cable||Telecommunications / Cable/TV service||-5|
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We have estimated the Net Promoter Score of Rentech, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.