RELX PLC logo RELX PLC Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

4

RELX Group is a multinational information and analytics company based in London, in the United Kingdom. It operates in four market segments: scientific, technical and medical; risk and business analytics; legal; and exhibitions.

It is a dual-listed company. RELX PLC, the London Stock Exchange listed shareholding vehicle, holds 52.9% of the shares in RELX Group. RELX NV, the Amsterdam Stock Exchange listed shareholding vehicle, holds 47.1% of the shares in RELX Group. The shares are traded on the London Stock Exchange, Amsterdam Stock Exchange and New York Stock Exchange using the following ticker symbols: London: REL, Amsterdam: REN, New York: RELX and RENX. The company is one of the constituents of the FTSE 100 Index, Financial Times Global 500 and Euronext 100 Index.

The company operates in 40 countries and serves customers in over 180 nations. About 55 per cent of the company’s revenues are generated from the US, with 25 per cent from Europe and 20 per cent from the rest of the world. In 2000, two-thirds of revenues were from print and only a small percentage was digital; by 2016, those numbers had been reversed - print now generates just 13 per cent of revenues at RELX Group.

Quick facts about RELX PLC

Products Information and data analytics, academic and business publishing, exhibitions
Subsidiaries Elsevier LexisNexis Reed Exhibitions Reed Business Information
Headquarters London, United Kingdom and Amsterdam, Netherlands
Key people Erik Engstrom (CEO) Anthony Habgood (Chairman)
Traded as LSE: REL Euronext: REN NYSE: RELX NYSE: RENX

Net Promoter Score for Top Brands compared with RELX PLC

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Publishing is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If RELX PLC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of RELX PLC with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to RELX PLC

We have estimated the Net Promoter Score of RELX PLC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.