Regis Corporation is an American operator of hair salons, and the largest such chain in the world, with over 10,000 salons. It has its headquarters in Edina, Minnesota.
Its namesake is Regis Salons, and it also owns the chains Carlton Hair in Southern California, Images Salon in Las Vegas, NV, Michael of the Carlyle in Colorado Springs, and Denver, CO, City Looks, Famous Hair, Best Cuts, Saturday's, HCUK, Supercuts, Pro-Cuts, Hair Crafters, Magicuts, MasterCuts, Borics Hair, Hair by Stewarts, SmartStyle, Cost Cutters, TGF Hair Salon, HairMasters, Style America, Holiday Hair and Mia & Maxx Hair Studio mostly in the US, First Choice Haircutters in Canada, and Vidal Sassoon, Jean Louis David, and Saint Algue based in Europe. In 2005 the company acquired Hair Club for Men and Women. In 2012, Regis sold Hair Club to the Japanese wigmaker Aderans. The company recently sold all of its beauty schools to Empire Beauty School.
On January 10, 2006, Regis Corporation announced it would acquire the Sally Beauty Company business of Alberto-Culver. Sally has 2,419 Sally Beauty Supply stores and 822 Beauty Systems Group stores. However, on April 5, 2006, Alberto-Culver terminated the merger agreement and later Sally was spun off as a separate company.
| Divisions | Carlton Hair Michael of the Carlyle City Looks Famous Hair Best Guys Saturday's HCUK Super Cuts Pro-Cuts Hair Crafters Magicuts MasterCuts Borics Hair Hair by Stewarts SmartStyle Cost Cutters TGF Hair Salon HairMasters Style America Mia & Maxx Hair Studio |
|---|---|
| Founded | Edina, Minnesota, United States (1922) |
| Headquarters | Edina, Minnesota, United States |
| Traded as | NYSE: RGS S&P 600 Component |
| Founders | Paul Kunin Florence Kunin |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Regis Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Regis Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Regis Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.