Red Hat, Inc. logo Red Hat, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-2

Red Hat Enterprise Linux Red Hat Mobile Application Platform Red Hat Directory Server Fedora Red Hat Certificate System Red Hat Enterprise Linux OpenStack Platform Red Hat Satellite JBoss Enterprise Middleware Red Hat Enterprise Virtualization Red Hat Storage Server Red Hat CloudForms Red Hat OpenShift

Quick facts about Red Hat, Inc.

Products Red Hat Enterprise Linux Red Hat Mobile Application Platform Red Hat Directory Server Fedora Red Hat Certificate System Red Hat Enterprise Linux OpenStack Platform Red Hat Satellite JBoss Enterprise Middleware Red Hat Enterprise Virtualization Red Hat Storage Server Red Hat CloudForms Red Hat OpenShift
Key people Hugh Shelton (Chairman) Jim Whitehurst (CEO)
Headquarters Raleigh, North Carolina, U.S.
Traded as NYSE: RHT S&P 500 component
Founded 1993; 24 years ago (1993)

Net Promoter Score for Top Brands compared with Red Hat, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Programming, Data Processing is 0.



Browse NPS benchmarks

Customer.guru survey demo

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Red Hat, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Red Hat, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Red Hat, Inc.

We have estimated the Net Promoter Score of Red Hat, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.