Estimated Net Promoter Score is
Ralph Lauren Corporation is an American corporation. They are known for the clothing, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. The Company's brand names, which include Polo Ralph Lauren, Ralph Lauren Collection, Lauren Ralph Lauren, Double RL, Ralph Lauren Childrenswear, Denim & Supply Ralph Lauren, Chaps and Club Monaco. Ralph Lauren Corporation is an American, publicly traded holding company headquartered in New York City. Ralph Lauren Corporation began with the 1967 founding of the Polo Ralph Lauren company by American designer Ralph Lauren.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Apparel is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ralph Lauren Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ralph Lauren Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Goldman Sachs||Financial Services / Banking||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|Mastercard||Financial Services / Credit cards||5|
|Verizon||Telecommunications / Cable/TV service||7|
|Virgin Mobile UK||Telecommunications / Wireless Carrier||7|
|O2||Telecommunications / Wireless Carrier||7|
|Ralph Lauren Corporation||Consumer Non-Durables / Apparel||7|
|Visa||Financial Services / Credit cards||8|
|J.P. Morgan||Financial Services / Banking||8|
|Allianz||Financial Services / Banking||8|
|Yahoo!||Consumer Brands / Internet||9|
We have estimated the Net Promoter Score of Ralph Lauren Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.