Estimated Net Promoter Score is
General Wireless Operations Inc. is an American chain of wireless and electronics stores, founded in 1921 and since 2015 owned by the Standard General affiliate General Wireless. It is partnered with Sprint, and most stores are co-branded as "Sprint at RadioShack" though also selling RadioShack brand items.
At its peak in 1999 it operated stores in the United States, Mexico, United Kingdom, Australia, and Canada. On February 5, 2015, the company filed for Chapter 11 protection under United States bankruptcy law after 11 consecutive quarterly losses. By then it was operating only in the United States and Mexico. On March 31, 2015, the United States Bankruptcy Court for the Northern District of Texas approved a $160 million offer by General Wireless, which gained ownership of the "RadioShack" brand and its remaining locations; it filed for bankruptcy in March 2017 after claiming its Sprint partnership was not as profitable as expected.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Specialty Retailers: Other is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If RadioShack sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of RadioShack with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Discovery Channel||Consumer Brands / Entertainment||4|
|Super 8||Travel and Hospitality / Hotels||4|
|U.S. Bank||Financial Services / Banking||3|
|NatWest Personal Banking||Financial Services / Banking||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|EE||Telecommunications / Wireless Carrier||5|
|Goldman Sachs||Financial Services / Banking||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Mastercard||Financial Services / Credit cards||5|
We have estimated the Net Promoter Score of RadioShack based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.