Qwest Corporation is a Bell Operating Company owned by CenturyLink. It was formerly named U S WEST Communications, Inc. from 1991 to 2000, and also formerly named The Mountain States Telephone and Telegraph Company from 1911 to 1991. It includes the former operations of Malheur Bell, Northwestern Bell and Pacific Northwest Bell as well.
It is one of two of the original 22 Bell Operating Companies not to be owned by a Baby Bell formed in 1984.
|Area served||Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming|
|Formerly called||The Mountain States Telephone and Telegraph Company (1911-1990) U S WEST Communications, Inc. (1991-2000)|
|Parent||AT&T (1911–1983) US West (1984–2000) Qwest (2000–2011) CenturyLink (2011–present)|
|Headquarters||1801 California Street Denver, Colorado, USA|
|Predecessor||Colorado Telephone Rocky Mountain Bell|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Qwest Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Qwest Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Qwest Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.