Coupons.com is a website founded in 1998, operated by Quotient Technology, Inc. headquartered in Mountain View, CA. Steven Boal is the founder and CEO of Quotient, formerly known as Coupons.com Incorporated. Quotient offers digital coupons, including online printable, social, mobile and loyalty card promotions. Sunday newspapers have traditionally been the dominant distribution method for coupons; in 2009 it was estimated by Coupons.com that approximately half of the redeemed coupons in the United States originated from weekly supplements in Sunday papers. In June 2011, after receiving approximately $200 million of new investment, its value was estimated at a billion dollars. In October 2011, Greylock Partners announced an investment of up to $30 million in a secondary market purchase of company shares. In June 2012, Bay Area News Group named Coupons.com to its list of Top Workplaces 2012.
|Headquarters||Mountain View, California, U.S.|
|Key people||CEO and founder: Steven Boal|
|Founded||1998; 19 years ago (1998)|
|Traded as||NYSE: QUOT|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Advertising is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Quotient Technology Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Quotient Technology Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Ocado||Consumer Brands / Grocery||-4|
|Comcast||Consumer Brands / Car Manufacturers||-3|
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|US Airways||Travel and Hospitality / Airlines||-8|
We have estimated the Net Promoter Score of Quotient Technology Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.