New York–Presbyterian Hospital Queens, stylized as NewYork–PresbyterianQueens), is a not-for-profit acute care and teaching hospital in the Flushing neighborhood of Queens in New York City. Formerly operating as Booth Memorial Hospital and New York Hospital Queens, it is located on the northeast corner of Main Street and Booth Memorial Avenue. The NewYork–Presbyterian Healthcare System had assumed control of the Booth Memorial Hospital until 2015, when the NewYork–Presbyterian Hospital, headquartered in Manhattan, assumed control and made the Booth Memorial Hospital a Queens campus.
|Founded||1892 (as Rescue Home for Women) March 13, 1919 (as Booth Memorial Hospital (Manhattan)) February 6, 1957 (as Booth Memorial Hospital (Queens)) May 1993 (as New York Hospital Queens) July 1, 2015 (as NewYork-Presbyterian/Queens)|
|Location||56-45 Main Street, Queens, New York City, New York, United States|
|Affiliated university||Weill Cornell Medical College|
|Lists||Hospitals in New York|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Healthcare / Hospitals and Care institutions is 75.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Queens Hospital sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Queens Hospital with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Starbucks||Consumer Brands / Fast Food||77|
|ZOOM INTERNATIONAL||Technology / Software||77|
|New York Racing Association||Other||78|
|Pizza Hut||Consumer Brands / Fast Food||78|
|Halfords||Consumer Brands / Retail/E-tail||78|
|Lending Club||Financial Services / Other||78|
|Queens Hospital||Healthcare / Hospitals and Care institutions||78|
|Bose||Consumer Brands / Electronics||78|
|Gravie||Healthcare / Hospitals and Care institutions||78|
|Costco||Consumer Brands / Grocery||79|