Quantum Corporation is a manufacturer of tape drive, tape automation, and disk-based data deduplication backup, recovery and deduplication storage products for physical, virtual and cloud environments. It also sells scalable file storage systems and archive software and appliances for managing data. The company's headquarters is in San Jose, California. From its founding in 1980 until 2001, it was also a major disk storage manufacturer, and was based in Milpitas, California. Quantum sold its hard disk drive business to Maxtor in 2001.
|Products||Magnetic tape data storage, disk-based data backup and recovery, virtual and cloud data protection, and file system and archive solutions|
|Headquarters||San Jose, California, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Electronic Components is 83.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Quantum Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Quantum Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Quantum Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.