Quanta Services is a U.S. corporation that provides engineering, procurement and construction services for electric power infrastructure and oil and gas infrastructure industries, and formerly for telecommunications and broadband cable. Capabilities include the planning, design, installation, maintenance and repair of most types of network infrastructure. In June 2009, Quanta Services was added to the S&P 500 index, replacing Ingersoll-Rand.
Quanta Services employs about 26,000 people, approximately 2,300 of which are salaried. Its operating companies achieved combined revenues of about $7.57 billion in 2015. It is headquartered in Houston, Texas. In 1998 Quanta went public on the New York Stock Exchange under the ticker symbol, PWR.
|Headquarters||Williams Tower Houston, Texas|
|Traded as||NYSE: PWR S&P 500 Component|
|Revenue||$7.57 billion USD (2015)|
|Number of employees||28,000|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Engineering, Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Quanta Services sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Quanta Services with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Blockbuster on Demand||Consumer Brands / Entertainment||11|
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We have estimated the Net Promoter Score of Quanta Services based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.