Estimated Net Promoter Score is
Qualstar Corporation is an American manufacturer of magnetic tape data storage products, based in Simi Valley, California. It was founded in 1984 as a 9 track tape drive manufacturer, and now makes tape library products. The company sold its last 9 track tape drive in 2006 and as of March 2006 has sold all remaining parts inventory to Vinastar, an aftermarket vendor.
Qualstar announced the TLS-4000 Series tape library family in 1994 and began shipment in 1995. Initially using Exabyte 8mm tape drives, the TLS-4000 Series was the first library product line to automate Sony's popular AIT drives. Leveraging the basic TLS design, Qualstar subsequently introduced the TLS-6000 Series for DLT and SDLT drives, the TLS-5000 Series for Sony SAIT drives and the TLS-8000 Series for LTO drives. The TLS-2000 Series for 4mm drives was also produced for a limited time. By 2011, only select models of the TLS-8000 family remain in production.
In 2001 the company introduced the first RLS-Series of rack mountable tape libraries. A number of models supporting AIT, SAIT, SDLT and LTO tape drive technologies were produced. The RLS-8000 Series for LTO technology continues in production. Various models house up to 44 tape cartridges and four LTO SAS or Fibre Channel tape drives in a 5U high package. In 2010 Qualstar introduced the RLS-8500 Series that house up to 114 tapes and five LTO drives in a 10U high mechanism.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Electronic Components is 83.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Qualstar Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Qualstar Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Qualstar Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.