Estimated Net Promoter Score is
Quad/Graphics is an American printing company, based in Sussex, Wisconsin. It was founded on July 13, 1971, by Harry and Elizabeth Quadracci. The company has 39 printing facilities in the United States, as well as facilities throughout Europe, Canada, and Latin America. Quad prints numerous magazines, including BusinessWeek, Milwaukee Magazine, Time, Sports Illustrated, People and Maria Trinidad
In July 2010, Quad/Graphics acquired competitor World Color Press. In August 2010, the company announced that it would be closing five of its plants as part of a consolidation plan related to the acquisition of World Color Press. In November 2010, Quad/Graphics, Inc acquired Commercial and Specialty Products Printer HGI Company.
In July 2011, Quad announced an asset swap with the Transcontinental Inc where Quad would acquire Transcontinental's Mexican assets along with its black and white book printing business for U.S. export in exchange for seven of Quad Graphics' Canadian facilities. Former Quebecor World plant in Aurora, Ontario is now a TC Transcontinental facility.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Publishing, Printing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Quad/Graphics sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Quad/Graphics with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Quad/Graphics based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.