Quad Graphics, Inc logo Quad Graphics, Inc Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

16

Quad/Graphics is an American printing company, based in Sussex, Wisconsin. It was founded on July 13, 1971, by Harry and Elizabeth Quadracci. The company has 39 printing facilities in the United States, as well as facilities throughout Europe, Canada, and Latin America. Quad prints numerous magazines, including BusinessWeek, Milwaukee Magazine, Time, Sports Illustrated, People and Maria Trinidad

In July 2010, Quad/Graphics acquired competitor World Color Press. In August 2010, the company announced that it would be closing five of its plants as part of a consolidation plan related to the acquisition of World Color Press. In November 2010, Quad/Graphics, Inc acquired Commercial and Specialty Products Printer HGI Company.

In July 2011, Quad announced an asset swap with the Transcontinental Inc where Quad would acquire Transcontinental's Mexican assets along with its black and white book printing business for U.S. export in exchange for seven of Quad Graphics' Canadian facilities. Former Quebecor World plant in Aurora, Ontario is now a TC Transcontinental facility.

Quick facts about Quad Graphics, Inc

Industry Commercial and industrial printing
Key people Joel Quadracci, President and CEO
Revenue $4 billion USD (2012)
Founder Harry V. Quadracci
Number of employees 22,500 (2016)

Net Promoter Score for Top Brands compared with Quad Graphics, Inc

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Miscellaneous / Publishing is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Quad Graphics, Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Quad Graphics, Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Quad Graphics, Inc

We have estimated the Net Promoter Score of Quad Graphics, Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.