QTS Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


QTS Realty Trust NYSE: QTS is a real estate investment trust that owns, operates or manages 25 multi-tenant data centers internationally. QTS's Metro Data Center located in Atlanta, Georgia is one of the world's largest data centers. QTS was founded in 2003 by Chad Williams. The company is headquartered in Overland Park, Kansas.

QTS offers custom data centers, colocation, and cloud and managed services.

Quick facts about QTS


Overland Park, Kansas (2003)

Trading name

Quality Technology Services

Net income

$3.8 million (2013)

Total assets

$831 million (2013)

Key people

Chad Williams (CEO)

Technology / Hardware companies with similar Net Promoter Score

Company Score
Pure Storage 86
Nimble Storage 85
Asus (Routers) 72
Palo Alto Networks 68
Peak 10 67
Varian Medical Systems 55
HP Outsourcing 52
Intel 52
Epson 51

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is QTS's estimated NPS of 88 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Hardware is 65.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If QTS sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of QTS with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to QTS

Company Industry Score
Man Crates Consumer Brands / Retail/E-tail 88
Exhibition and Convention Executives Forum Other 87
Dropoff Logistics / Delivery/postal services 87
Cannock Hospital Healthcare / Hospitals and Care institutions 87
Pure Storage Technology / Hardware 86
Business of Software Technology / Software 86
Kampgrounds of America Travel and Hospitality / Other 90
CoverHound Insurance / Car Insurance 85
General Finance (GFN) Financial Services / Other 85
eSignLive Technology / Software 85

We have estimated the Net Promoter Score of QTS based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.