QTS Realty Trust NYSE: QTS is a real estate investment trust that owns, operates or manages 25 multi-tenant data centers internationally. QTS's Metro Data Center located in Atlanta, Georgia is one of the world's largest data centers. QTS was founded in 2003 by Chad Williams. The company is headquartered in Overland Park, Kansas.
QTS offers custom data centers, colocation, and cloud and managed services.
|Founded||Overland Park, Kansas (2003)|
|Trading name||Quality Technology Services|
|Net income||$3.8 million (2013)|
|Total assets||$831 million (2013)|
|Key people||Chad Williams (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Hardware is 65.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If QTS sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of QTS with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of QTS based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.