Qliance Net Promoter Score 2023 Benchmarks

Last known Net Promoter Score is


Qliance Medical Group is a direct primary care healthcare business based in Seattle, Washington, USA. It was launched in 2007.

Insurance / Health and Life Insurance companies with similar Net Promoter Score

Company Score
Qliance 79
Westfield Health 71
PlanSource 67
LTC Consumer 59
New York Life 35
Humana 32
Kaiser Permanente 31
Liberty Mutual 14

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Qliance's NPS of 79 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Insurance / Health and Life Insurance is 43.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Qliance sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Qliance with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Qliance

Company Industry Score
Vipnet Telecommunications / Wireless Carrier 79
Qliance Insurance / Health and Life Insurance 79
Sutherland Healthcare Solutions Healthcare / Hospitals and Care institutions 79
Netpromotive Service Providers (B2B) 79
Costco Consumer Brands / Grocery 79
Pizza Hut Consumer Brands / Fast Food 78
Halfords Consumer Brands / Retail/E-tail 78
Queens Hospital Healthcare / Hospitals and Care institutions 78
Lending Club Financial Services / Other 78
Gravie Healthcare / Hospitals and Care institutions 78

Net Promoter Score benchmark sources

Score Date Source
79 2015-05-27 http://www.forbes.com/sites/davechase/2015/05/27/health-care-tax-has-crushed-nest-eggs-by-1000000-per-household/

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