Qiagen is a provider of sample and assay technologies for molecular diagnostics, applied testing, academic and pharmaceutical research. Consolidated under the Dutch holding Qiagen N.V., the company operates more than 35 offices in over 25 countries. Qiagen’s shares are listed at the technology-focused U.S. stock exchange Nasdaq. Peer M. Schatz is the company’s Chief Executive Officer. The main operative headquarters are located in Hilden, Germany.
| Key people | Peer Schatz (CEO and chairman of the executive board), Prof. Dr. Manfred Karobath (Chairman of the supervisory board) |
|---|---|
| Headquarters | Venlo, Netherlands (corporate); Hilden (near Düsseldorf), Germany (operational) |
| Operating income | US $324.8 million (2016 adjusted, excluding restructuring charge) |
| Total assets | US $4.308.194 billion (end of December 2016) |
| Total equity | US $2.607.096 billion (end of December 2016) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Biotechnology: Biological Products (No Diagnostic Substances) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Qiagen N.V. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Qiagen N.V. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Qiagen N.V. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.